If you have inquiries or would like to access a recording, please contact victor@sustainabilitynetwork.ca.
*All recordings are available for 60 days.
4-Part Webinar Series
*All registrants will be provided with a link to the recording and presentation slides following each session. The recording will be available for 60 days.
This workshop hones in on the impact of generational gaps within leadership, emphasizing the need to bridge these divides. By enhancing conflict resolution skills and fostering a deeper understanding of intergenerational dynamics, participants will gain valuable tools for maintaining a cohesive and effective workplace environment.
In the kickoff session, participants focus inward to identify their own strengths and weaknesses as part of a multigenerational team. Participants learn about the dangers inherent in workplace ageism (i.e., intergenerational tension) and review trends in each generation's communication style, preferences, and - perhaps most importantly - perceptions of others' style and preferences. They begin building an awareness of their own prejudices, preferences, and habits in communicating with different generations. Attendees continue their self-awareness journey with a diagnostic exercise aimed at uncovering their own generational biases and identifying opportunities for positive change. Finally, participants begin the process of identifying potential or actual intergenerational roadblocks to mission fulfillment within their organization and the behaviors involved in those roadblocks.
In the second session, attendees focus outward to evaluate their team's or department's strengths and weaknesses. They take a deep dive into each generation's common influences and the historical components that shaped their approach to workplace communication. They also examine the professional strengths and opportunities commonly attributed to each generation and learn how to identify them (or their absence) among existing team members. They are introduced to common sources of friction among different generations and learn strategies to avoid, minimize, or eliminate those sources while reaching a mutually inclusive conclusion. Finally, participants begin the process of tying organizational goals and mission activity to individual staff talent and taking steps to ensure the best possible team is assembled.
In Part III, participants (regardless of position/title) take a bird's-eye view of their organization or department to begin identifying and understanding the origins of multigenerational communications- related pitfalls. They are introduced to the process of codifying a departmental or organizational communications policy based on consensus, mission centrism, and mutual respect, and observe how generational differences come into play in even the simplest daily interaction. Attendees engage in multiple activities to learn how to tailor their leadership style not only to different generations, but also to individuals and to scenarios common in the nonprofit world. Finally, participants learn what a leader's role is in ensuring positive intergenerational relations, including how to prepare for and tackle pain points specific to nonprofits, and strategies for staying on track.
In this fourth and final session, attendees learn about common signs - even among high performers - of intergenerational tension and how they most commonly show up in nonprofit culture. They examine different communication channels and styles and learn how they can create a culture of fear, distrust, or hostility. Participants learn how to trace poor or nonexistent intergenerational communication back to cultural shortcomings and the most effective way(s) to address those issues at the root. Attendees "diagnose" the culture within their own department, team, or organization, and work in groups to identify ways in which leadership behavior is influencing the perpetuation of both good and bad habits.
KATE VIANA is Founder & Principal of Nontoxic Nonprofits which works with small and mid-size nonprofit organizations to identify, address, and eliminate organizational toxicity. Her work in nonprofit communications and marketing spans over a decade and includes a focus on remedying communication breakdowns and cultural toxicity and improving intergenerational communications. She has worked with dozens of nonprofit organizations and causes, from healthcare and tourism to child welfare and animal rescue. Kate is a National Association of Nonprofit Organizations & Executives (NANOE) Certified Nonprofit Consultant and holds a BA in International Studies, an MA in Global Communication, and a professional Certificate of Diversity, Equity, and Inclusion.
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